Symptom
In Visual Portfolio → Settings → Updates, clicking Activate License shows an error under the field.
Cause
The message under the field names the cause. There are three of them: an empty field, a site that cannot reach the license server, and an answer from the license server itself.
Fix
| Message | Cause | Fix |
|---|---|---|
| Error: License key was not specified. | The field is empty | Paste the license key |
| Error: An error occurred, please try again. | The site cannot reach api.visualportfolio.com: outgoing connections are blocked, the request timed out, or a firewall answered with a 403 | Ask your host to allow outgoing HTTPS to api.visualportfolio.com. The result is cached for 10 minutes, so retry after that |
| Any other text | The license server’s own answer: the license expired, the activation limit is reached, or the key is unknown | Check the key and the sites registered on it on your order page |