Fixes for the problems we are asked about most often. Each entry names the symptom, what causes it and what to do. If nothing here matches, write to us through the contact page with your WordPress and plugin versions and a link to the page that misbehaves.
- Site header displays above Popup gallery
- Filter does not filter projects
- 404 error on single portfolio pages
- Images lazy loading conflict
- Preview does not load in editor
- Social feeds empty images
- Social feeds do not loads
- Download Failed: Unauthorized
- An error occurred while updating Visual Portfolio Pro: Could not create directory
- License activation errors
- Migration to v3
- Avada theme Portfolio post type conflict
- Jetpack images lazy loading conflict with imagesloaded and masonry
- Lightbox opens the post page instead of the image
- Videos do not play in the lightbox
- Load More loads nothing or repeats the same items
- “Premium Only” notes on options I paid for
- “To enable updates, please enter your license key”
- Watermarks are not applied
- Password or age gate is not shown
- Proofing page returns 404
- Users cannot access Projects
- The block editor shows a JavaScript error or the sidebar is empty
- Elementor lightbox opens on top of the plugin’s lightbox
- WPML: the translated Portfolio page returns 404
- Gallery shows no images on WordPress 7.2