Fixes for the problems we are asked about most often. Each entry names the symptom, what causes it and what to do. If nothing here matches, open a ticket with your WordPress and plugin versions and a link to the page that misbehaves.
- Site header displays above Popup gallery
- Filter does not filter projects
- 404 error on single portfolio pages
- Images lazy loading conflict
- Preview does not load in editor
- Social feeds empty images
- Social feeds do not loads
- Download Failed: Unauthorized
- An error occurred while updating Visual Portfolio Pro: Could not create directory
- License activation errors
- Migration to v3
- Avada theme Portfolio post type conflict
- Jetpack images lazy loading conflict with imagesloaded and masonry
- Lightbox opens the post page instead of the image
- Videos do not play in the lightbox
- Load More loads nothing or repeats the same items
- “Premium Only” notes on options I paid for
- “To enable updates, please enter your license key”
- Watermarks are not applied
- Password or age gate is not shown
- Proofing page returns 404
- Users cannot access Projects
- The block editor shows a JavaScript error or the sidebar is empty
- Elementor lightbox opens on top of the plugin’s lightbox
- WPML: the translated Portfolio page returns 404